Podcast: Tools for building understanding

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Most mistakes in business come down to a breakdown in communication—specifically, breakdowns in understanding. Late 19th-/early 20th Century German author and statesman Johann Wolfgang von Goethe said “Everyone hears only what he understands.” With this in mind, Dean Heffta urges listeners this week to become aware of the assumptions we regularly infuse into our communication—and to work to eliminate those assumptions and objective definitions in favor of clarity.